Terms and Conditions

School Shop Refund Policy

Goods may be returned for an exchange with a receipt within 10 working days of purchase, provided they are in an unused, unwashed condition and in their original packaging.

We ask that you choose carefully and check sizing, before ordering. Please do not break open packaging that is non-resealable if you wish to exchange or have a credit note added on your account.

Please note that we cannot refund postage and packaging or any other charges incurred from a third party. If you have been issued with a credit, it is only valid for 6 months from the date of issue.

We are unable to replace or refund items damaged through improper laundering, so please follow our washing instructions carefully.

Please note that we do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.