Frequently Asked Questions

General FAQ

1. What are your opening hours?

The School Shop is open Monday through Friday, 8:30 am to 1:30 pm during School terms. We are closed during the school holidays.

2. Where is the shop located?

The School Shop is located on the D floor of the Main Block, opposite the new tuck shop. Please click here for a map.

3. What is your refund policy?

Any item can be exchanged or refunded with proof of purchase within 14 days. The item needs to be in a sellable condition in its original packaging with tags on. Our full refund policy can be found here.

4. Once I have ordered, how soon can I pick up my items?

Please allow 24 hours between when you place your order and when you pick it up from the School Shop during term time only. Orders placed during the holidays can be collected on the first day of term. If you selected the shipping option,  your order will be shipped first day of term. 

5. Once I have ordered, how long will my order take to arrive?

Please allow 5 working days.*

We currently offer shipping within New Zealand for a flat rate fee of $10 and for Australia a flat rate fee of $25.  For all other countries, we do not offer shipping through the website.  If you would like to purchase an item, please email the shop school at schoolshop@ags.school.nz and we will find out how much shipping will be for your destination and charge you accordingly. 

*Please note that we are closed during term holidays so your order will be shipped on the first day of term.

6. Do you have uniform fitting services?

Yes, we do - appointments must be made on the website above for new Form 3 students starting in Term 1. Uniform appointments must be booked in advance for all new Form 3 students.  On the day you need to bring your son, he will be fitted and you will buy the uniform at the appointment.

*For all new students that enroll through the course of the year, no appointment is needed.  Just check our opening times and come in for all your uniform requirements.

Physical Education uniforms can only be purchased from the Auckland Grammar School Shop. This shop also sells stationery, sports gear and School memorabilia.

7. What is the shop's phone number?

For any enquiries, please call the School Shop Manager on 09 623 5429.